All products can be returned within 30 days of receipt as long as they are unused and in their original packaging (unopened).
Returned safety/survival equipment such as lifejackets and liferafts are subject to a servicing charge, which will be deducted from your refund. Liferafts will be charged at £60 each and lifejackets will be charged at £25 each.
Please complete the goods return form and send this to us with the returned goods. Goods returned without this completed form may be subject to delays and may result in a delay to your refund being processed.
It is recommended that returns are:
- Sufficiently packed to avoid damage in transit.
- Sent via a tracked service with the appropriate amount of insurance cover i.e. via courier or Royal Mail Special Delivery. Alternatively, we can arrange a courier to collect the goods and the amount will be deducted from your refund.
Items being returned for a replacement/different item will be subject to postage and packaging charges.
Items will be refunded within 14 days of receipt.
Should an item arrive faulty or damaged we will provide a full refund or replacement product on receipt of the damaged product.
All of our products come with a 12 month warranty. Should your product become faulty within 12 months of purchase we will provide a replacement product. Should the product be no longer available we will provide a like-for-like product. Products damaged through undue wear and tear or accidental damage are not covered by this warranty.
Pilot World Shop
60 Chester Street