Most products can be returned within 30 days of receipt as long as they are unused and in their original packaging (unopened). Exceptions and additional prices can be found below.
Returned safety/survival equipment such as lifejackets and liferafts are subject to a servicing charge, which will be deducted from your refund. Liferafts will be charged at £60 each and lifejackets will be charged at £25 each.
We are unable to accept returns for PPE and hygiene equipment including face shields/masks, hand sanitiser and gloves.
Please complete the goods return form and send this to us with the returned goods. Goods returned without this completed form may be subject to delays and may result in a delay to your refund being processed.
It is recommended that returns are:
- Sufficiently packed to avoid damage in transit.
- Sent via a tracked service with the appropriate amount of insurance cover i.e. via courier or Royal Mail Special Delivery. Alternatively, we can arrange a courier to collect the goods and the amount will be deducted from your refund.
Items being returned for a replacement/different item will be subject to postage and packaging charges.
Items will be refunded within 14 days of receipt.
Should an item arrive faulty or damaged we will provide a full refund or replacement product on receipt of the damaged product.
All of our products come with a 12 month warranty. Should your product become faulty within 12 months of purchase we will provide a replacement product. Should the product be no longer available we will provide a like-for-like product. Products damaged through undue wear and tear or accidental damage are not covered by this warranty.
Pilot World Shop
60 Chester Street